Reference

Explore the Terms Behind Your Account

These are the rules that govern your account on km507 — how we handle your data, what we ask of you, and how the platform operates for eligible users in Indonesia.

Jurisdiction-dependent accessDANA, OVO, GoPay account useData handling policyAccount security rulesContact and request rights
km507 Explore the Terms Behind Your Account
REACH US DIRECTLY

Get Help With Policy and Account Questions

If something in these terms is unclear or you need to raise a policy concern — access, account data, wallet linking, or a request to close your account — our support team handles those directly. Reach us through the channels below and include your registered account details so we can locate your record.

Live Chat Open the chat window from your account dashboard. Available for account and policy questions; a support agent will respond in the chat thread.
Email Support Send your policy or data request to our support address. Include your account ID and the specific section you are asking about for a faster response.
Account Help Centre Inside your account, the Help section covers common policy questions, wallet verification steps, and how to submit a formal data or access request.
HOW WE HANDLE THIS

See How We Protect Your Account Data

We take a straightforward approach to data: we collect what is needed to run your account and process transactions, and we do not share it beyond what is required to operate those functions. Here is what that looks like in practice.

Data We Hold

We store the account details you register with, your transaction history including DANA, OVO, and GoPay activity, and device identifiers used when you log in from your phone.

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and to record which account actions you have taken. You can clear cookies from your browser or mobile app at any time.

Account Security Steps

Login requires OTP verification sent to your registered number. We do not store your wallet PIN or transfer credentials — those stay inside DANA, OVO, or GoPay directly.

Requesting Changes or Deletion

To update your registered details or request account data deletion, contact support via live chat or email with your account ID. We process verified requests in line with applicable local requirements.

Questions We Hear About These Terms

Here are the questions that come up most often when account holders in Indonesia read through the legal section. If yours is not here, contact support directly.

Access to km507 depends on local law and the region where you are located. Eligibility is your responsibility to confirm. We do not make legal certainty claims on your behalf.

When you deposit via DANA, OVO, or GoPay, both the wallet provider's own terms and our account terms apply at the same time. Our terms govern the account credit and play activity; the wallet terms govern the transfer itself.

Yes. Contact support through live chat or email with your account ID. We will verify your identity and provide a summary of the data we hold, in line with applicable local requirements.

We retain transaction records for a period required by applicable rules, then delete account data that is no longer needed. Contact support to initiate a formal account closure and deletion request.

We notify registered account holders through the contact method on file when material changes are made. Continuing to use your account after the effective date of a change means you accept the updated terms.

Raise it directly with our support team via live chat or the account Help Centre. Include your account ID and the specific concern so the right team can review and respond.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.